Welcome to Abercrombie and Fitch Fashion Shop’s FAQ section. We’ve compiled answers to common questions about our premium menswear collections, global delivery, and customer service policies. Should you need further assistance, our Oklahoma City-based team is always available at [email protected].

Product Questions

What types of clothing does Abercrombie and Fitch Fashion Shop specialize in?
We curate refined menswear collections for the discerning gentleman, including:
  • Office-ready Suits & Tailoring
  • Premium Outerwear with climate-responsive fabrics
  • Versatile Knitwear & Sweats for smart-casual occasions
  • Seasonal essentials like Swimwear and Shorts
  • Foundational Underwear & Nightwear
Each piece undergoes meticulous quality inspection before dispatch from our Oklahoma City warehouse.
How do I determine the right size for my order?
Our premium garments follow standard US sizing with detailed measurement charts for each product category. For tailored items like suits and trousers, we recommend consulting our Tailoring Guide (available on product pages) or emailing our style advisors at [email protected] for personalized recommendations.

Shipping & Delivery

What are my delivery options?
We offer two refined shipping methods:
  • ✈️ Standard Shipping ($12.95): Processed in 1-2 business days via DHL/FedEx with 10-15 day delivery
  • 🛳️ Free Shipping: For orders over $50 via EMS (15-25 day delivery)
Note: We currently cannot ship to select remote areas in Asia.
How is my order packaged for international delivery?
Your garments receive boutique-level care:
  • Climate-appropriate packaging (especially for wool blends and delicate knits)
  • Reinforced garment bags for suits and outerwear
  • Quality assurance seals on all packages
You’ll receive real-time tracking updates from dispatch to delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be:
  • Unworn with original tags attached
  • In original packaging with all accessories
  • Accompanied by the original invoice
For return authorization, please contact [email protected] within the return period.
How long do refunds take to process?
Refunds are processed within 5 business days after we receive your return. The timing depends on your payment method:
  • Credit cards: 3-5 business days after processing
  • PayPal: Typically within 24 hours

Payment & Security

What payment methods do you accept?
We accept all major payment options for international gentlemen:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are encrypted using 256-bit SSL technology.
Why was my payment declined?
Common reasons include:
  • International transaction restrictions on your card
  • Insufficient funds or exceeded credit limit
  • Billing address mismatch
We recommend contacting your bank or trying an alternative payment method. For persistent issues, our customer care team can assist.

Account & Customer Service

How do I track my order?
You’ll receive a tracking number via email once your order ships. For real-time updates:
  • DHL/FedEx orders: Use carrier websites with your tracking number
  • EMS shipments: Track via your local postal service
Need assistance? Email [email protected] with your order number.
Do you offer styling advice?
Absolutely. Our Oklahoma City-based style consultants can recommend:
  • Seasonal wardrobe combinations across our collections
  • Tailoring suggestions for your body type
  • International shipping-friendly fabric selections
Contact us at [email protected] for personalized service.

For all other inquiries, our customer care team at [email protected] provides boutique-level service during business hours (CST). We’re committed to delivering not just premium menswear, but an equally refined shopping experience.

The Abercrombie and Fitch Fashion Shop Team
8213 Northwest 65th Place, Oklahoma City, US 73132